At kix388, protecting your personal information is a core obligation — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over it as a player on our platform.
Six core principles that govern how kix388 handles your data
All data transmitted between your device and kix388 servers is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and account credentials are never sent in plain text.
kix388 does not sell, rent, or trade your personal data to third-party marketers or advertisers. Data sharing is limited strictly to service providers necessary for platform operation, compliance, and payment processing.
As a kix388 member, you have the right to access, correct, port, restrict, and request deletion of your personal data at any time. Submit a request through our support channel and we will respond within 30 days.
We collect only the data that is genuinely necessary to operate the platform, verify your identity, process payments, and meet our regulatory obligations. We do not collect data speculatively or without a clear, defined purpose.
Your data is not kept indefinitely. kix388 applies defined retention schedules to all data categories. Account data is retained for the period required by our licensing obligations, after which it is securely deleted or anonymized.
kix388 operates in compliance with applicable international data protection frameworks. Our privacy practices are reviewed regularly and updated to reflect changes in regulation and industry best practice, including the requirements of our licensing authority.
Scope: This Privacy Policy applies to all personal data collected by kix388 ("we", "us", "our", "the Company") through the website https://kix388.cam, its mobile-optimized interfaces, and any communication channels operated by kix388, including live chat and email support. By creating an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.
kix388 is committed to handling your personal data with care, transparency, and respect. This Privacy Policy sets out the types of personal information we collect from individuals who use our online gaming and sports betting platform, the purposes for which that information is used, the conditions under which it may be shared with third parties, and the rights available to you in relation to your personal data.
We serve a primarily Indonesian player base, including registered members from Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, and other major cities across the archipelago. Our payment integrations with BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja require certain data-sharing arrangements with those providers, which are described fully in Section 6 of this Policy.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to how your account information is managed.
The following definitions apply throughout this Privacy Policy:
kix388 collects personal data across several categories, depending on how you interact with the platform. The table below summarizes the primary data categories and specific data points collected:
| Data Category | Specific Data Points | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number (KTP), passport number, photograph | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address, city, province, postal code | Registration & account updates |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts | Deposit, withdrawal & KYC |
| Gameplay Data | Bet history, game session logs, win/loss records, bonus usage, wagering activity across all product categories | Active gameplay |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, referring URL | Every platform visit |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, feedback and complaint records | Customer support interactions |
| Responsible Gaming Data | Self-imposed deposit limits, loss limits, session time limits, cooling-off periods, self-exclusion elections | When player tools are activated |
kix388 does not collect sensitive categories of personal data (such as health information, religious beliefs, or political opinions) unless strictly required by applicable law or our licensing obligations, and only with your explicit consent where consent is the applicable legal basis.
kix388 collects personal data through the following channels and mechanisms:
kix388 processes your personal data only where a valid legal basis exists. The table below sets out our primary processing purposes and the corresponding legal basis for each:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and authentication | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| KYC identity and age verification (21+ compliance) | Legal obligation |
| AML screening and fraud prevention | Legal obligation & legitimate interests |
| Responsible gaming monitoring and player protection | Legal obligation & legitimate interests |
| Delivering and improving platform services | Contract performance & legitimate interests |
| Sending promotional communications and bonus offers | Consent (withdraw at any time) |
| Analytics and platform performance optimization | Legitimate interests |
| Regulatory reporting and licensing compliance | Legal obligation |
Where kix388 relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental rights and freedoms, taking into account the reasonable expectations of players using an international online gaming platform.
kix388 does not sell your personal data to third parties. We may share personal data with the following categories of recipients, solely to the extent necessary to fulfill the stated purpose:
No Marketing Data Sales: Under no circumstances does kix388 share or sell your personal data to advertising networks, data brokers, or third-party marketers for their own commercial use. Any promotional communications from kix388 are sent directly by us and only where you have provided valid consent.
kix388 operates internationally and some of our service providers are located in countries outside Indonesia. Where personal data is transferred to a jurisdiction that may not provide the same level of data protection as the laws applicable to our platform, kix388 implements appropriate safeguards to protect your data, which may include:
By using the kix388 platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions other than Indonesia, subject to the safeguards described above.
kix388 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. Our standard retention schedules are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Documents | 5 years following account closure | Regulatory / AML obligation |
| Financial Transaction Records | 5 years following each transaction | Regulatory / AML obligation |
| Gameplay & Bet History | 3 years following account closure | Licensing obligation / dispute resolution |
| Support Communications | 2 years following resolution | Legitimate interests / dispute resolution |
| Technical / Log Data | 12 months from collection | Security & fraud prevention |
| Marketing Consent Records | Until consent is withdrawn, plus 3 years | Legal obligation to demonstrate consent |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify any individual.
kix388 employs a layered, defense-in-depth security architecture to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our key security measures include:
While kix388 implements robust technical and organizational security measures, no system is entirely immune to risk. You can significantly reduce your own exposure by using a strong, unique password for your kix388 account, enabling 2FA, and never sharing your login credentials with any third party.
kix388 uses cookies and similar tracking technologies to enhance the functionality and performance of our platform, maintain session security, and analyze how players use the site. The following cookie categories are in use:
You may configure your browser to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Analytics and functional cookies can be disabled without affecting core functionality, though your experience may be less personalized.
kix388 does not use third-party advertising or retargeting cookies. We do not share cookie data with ad networks or social media platforms for the purpose of serving you targeted advertisements on other websites.
As a kix388 member, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or email. We will respond to all verified requests within 30 calendar days.
Request a copy of the personal data kix388 holds about you, along with information about how it is processed.
Request correction of inaccurate personal data or completion of incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that kix388 restrict the processing of your personal data in specific circumstances, such as while a dispute is being resolved.
Request a structured, machine-readable copy of personal data you have provided to kix388, for transfer to another service provider.
Object to processing based on legitimate interests, including the right to opt out of marketing communications at any time.
Please note that certain rights may be limited where kix388 is required by law to retain or continue processing your data — for example, for AML compliance, fraud prevention, or to resolve an open dispute. kix388 will always explain any such limitation clearly when responding to your request.
The kix388 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of our KYC process, and any account found to belong to a minor will be closed immediately, with all deposits refunded and any winnings forfeited.
If you are a parent or guardian and believe a minor has accessed or registered on the kix388 platform, please contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate and take appropriate action within 24 hours of receiving your report.
We also encourage parents and guardians to use reputable parental control and content-filtering software to restrict minors' access to online gaming websites. For guidance on available tools, please visit our Responsible Gaming page.
The kix388 platform may contain integrations with third-party services — such as game content delivered by licensed studios including Pragmatic Play, Evolution Gaming, and Spribe — that operate under their own privacy policies. kix388 is not responsible for the privacy practices of these third parties.
kix388 does not include links to external websites for commercial or promotional purposes. If any third-party link is present on the platform for operational reasons (such as a link to a payment provider's own portal), we recommend reviewing that provider's privacy policy before submitting any personal data through their interface.
kix388 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered members via the email address associated with their account and post a prominent notice on the platform at least 7 days before the changes take effect.
Non-material changes — such as typographical corrections or clarifications that do not affect your rights or our obligations — may be made without prior notice and will take effect upon publication. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.
Your continued use of the kix388 platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should contact support to close your account and arrange withdrawal of your remaining balance before the changes take effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or kix388's handling of your personal data, please contact our Data Protection team through the following channels:
kix388 aims to acknowledge all privacy-related requests within 48 hours and to provide a full written response within 30 calendar days of receiving all necessary information. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant regulatory authority or supervisory body in your jurisdiction. kix388 will cooperate fully with any such authority in relation to complaints brought by our members.
For your security, kix388 will always verify your identity before processing any data access, rectification, or deletion request. Please be prepared to confirm your registered email address and, where required, to complete an additional identity verification step before your request is fulfilled.
Have questions about how your data is handled, or want to exercise your data rights? Our support team is available 24/7. You can also review our full Terms & Conditions or visit our FAQ for quick answers.